Service recovery
Turn a bad moment into loyalty.
A capped, merchant-funded service-recovery credit issued on a defined signal — with an auditable decision log and per-case cap.
Signal-driven
Trigger on a defined support outcome — not on discretionary judgement calls.
Merchant-funded credit
IP Cash credit sized to the merchant's recovery policy.
Per-case cap
Hard cap per case; separate cap per customer per period.
Auditable
Every issued credit is written to the decision log for review.