Is IncentivPay gambling?

No. IncentivPay is a promotional incentive platform, not gambling. Customers never risk their own money — they receive potential bonus rewards tied to real-world outcomes as part of a merchant-funded promotion.

Does IncentivPay affect checkout flow?

IncentivPay integrates seamlessly into your existing checkout. It adds a compelling incentive layer without disrupting the payment process or adding friction.

If the outcome condition is met, customers automatically receive their reward — whether it's a free order, store credit, or bonus product. Merchants fund incentives from their existing discount budget.

Is IncentivPay compliant?

Yes. IncentivPay operates as a promotional incentive platform and is designed to comply with applicable regulations. No customer funds are at risk at any point.

IncentivPay — The AI Incentive Platform

1. 30-day money-back guarantee

IncentivPay — operated by PMPS INC. (United States) and PMPS Canada Inc. (Canada) — offers a 30-day money-back guarantee on paid subscriptions and IP Point top-ups purchased through our checkout. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date.

2. How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund:

Visit paddle.net and look up your order using the email address you used at checkout, or
Email support@incentivpay.com with your order number and the reason for the refund, and we will coordinate with Paddle on your behalf.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days.

3. IP Points, winnings, and entries

IP Points and incentive entries are a closed-loop promotional balance. They have no cash value and cannot be paid out to a bank or card; winnings are spendable only at participating local businesses through the IncentivPay platform. If you request a refund on an IP Point top-up:

Any unspent IP Points from that purchase are removed from your wallet at the time of refund.
Points already spent on entries or redemptions are not refundable in cash, but the underlying entries remain valid through their resolution date.

4. Subscription cancellations

You can cancel a subscription at any time from the link in your purchase receipt or by contacting support@incentivpay.com. If you cancel within 30 days of your most recent renewal, you can request a refund of that renewal as described above. Cancellations made after 30 days take effect at the end of the current billing period — your account remains active until then.

5. Fraud, abuse, and chargebacks

Refunds may be declined for orders we reasonably believe involve fraud, account abuse, or violation of our Terms of Service (for example, large-scale exploitation of campaign rules). Filing a chargeback before contacting us delays resolution; please reach out first and we will do our best to make it right.

6. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law in your country or region.

7. Contact

Questions about refunds? Email support@incentivpay.com.

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Refund Policy