Legal & compliance

    Everything that governs how IncentivPay works — for the people who play, the businesses that fund incentives, and the partners who integrate with us. Last reviewed September 10, 2026.

    These documents are provided for transparency and are not legal advice. Local law may give you rights that override anything written here.

    Core agreements

    Start here — these apply to everyone.

    Terms of Service
    The master agreement covering your use of IncentivPay.
    Privacy Policy
    What personal data we collect, why, and your rights over it.
    Refund Policy
    How refunds, cancellations and billing disputes are handled.

    Customers

    How plays, points and prizes work, and the protections around them.

    Official Rules — Outcome-Based Incentive Promotions
    The binding rules for every incentive play: no purchase necessary, free entry method, eligibility, odds, prize award and settlement.
    IP Points Terms
    What IP Points are, how the free monthly allocation works, what they cost to use, expiry, and the no-cash-out rule.
    Responsible Play Policy
    Why IncentivPay is not gambling, the safeguards we operate, and how to self-exclude or get help.
    Cookie Policy
    The cookies and similar technologies we use, what each category does, and how to change your choice at any time.

    Businesses & partners

    Terms for funding incentives, handling data and integrating with us.

    Merchant Terms
    The agreement for businesses that fund and honour incentives: obligations, funding, settlement, liability and termination.
    Data Processing Addendum
    How IncentivPay processes personal data on behalf of business customers, including transfers, sub-processors and security.
    Acceptable Use Policy
    What you may not do on IncentivPay, and what happens if you do it — applies to customers, merchants and API users.

    Trust

    How we secure the platform and keep it usable for everyone.

    Security Policy
    How we protect the platform and your data, and how to report a vulnerability under coordinated disclosure.
    Accessibility Statement
    Our commitment to WCAG 2.1 AA, the measures we take, known limitations and how to request an accessible alternative.

    Contact

    Legal notices: legal@incentivpay.com · Privacy requests: privacy@incentivpay.com · Security reports: security@incentivpay.com · Accessibility: accessibility@incentivpay.com · Abuse reports: support@incentivpay.com